Informativa sui rimborsi

RIGHT OF WITHDRAWAL

In accordance with the law provisions in force (art. 52 et seq. of the Consumer Code), the CUSTOMER may withdraw from the purchase agreement with no extra fees and without giving a reason within 14 days from the date of receipt of the products.
In the event of Multiple Orders placed by the CUSTOMER at once and shipped separately, the 14-day deadline is effective as of the date of receipt of the last product.
In the event of an agreement about the supply of custom-made items, the right of withdrawal is not applicable pursuant to art. 59 of the Consumer Code (exceptions to the right of withdrawal).

The CUSTOMER may exercise the right of withdrawal and will have to explicitly notify FAST SRL in sending  the withdrawal form either via  email or certified e-mail  as per Annex I Part B of the Law Decree 21/2014 (not compulsory), the text of which is provided below:
Withdrawal form template pursuant to art. 49 section 1 subparagaph h)
(please fill out and send the attached withdrawal form if you intend to withdraw from the agreement)
Strada Prov.le Girola 3/F
63844 - Grottazzolina (FM)
VAT  IT01648440442
Tel  +39 (0)734 631131
Fax +39 (0)734 633326

e-mail: momino.ocra@gmail.com, info@fastcalzature.it

certified e-mail: fastcalzature@pecsicura.it

I/We herewith notify withdrawal from my/our purchase agreement of the following goods
-Order number
-Placed on    / Received on
-Customer name
-Customer address
-Customer signature
-Date

Pursuant to art. 57 of the Consumer Code, in the event the CUSTOMER exercises the right of withdrawal, he/she must return the goods within 14 days from notifying FAST SRL about his/her decision to withdraw from the contract pursuant to art. 57 of the Law Decree 206 / 2005. The customer shall bear the costs arising from returning the goods (taxes and duties included).
The goods will have to be returned to FAST SRL
Strada Prov.le Girola 3/F
63844 - Grottazzolina (FM)
VAT  IT01648440442

The customer is liable for returning the products to FAST SRL.

FAST SRL shall arrange for the refund of the sums already paid for the product within 14 days from the date of the customer’s notification concerning their decision to withdraw from the contract. Refund might exceed the 14-day period until the customer demonstrates to have sent back the goods or until the vendor has received them, depending on what occurs first.

The goods will have to be returned intact, in original condition (original packaging, documents and with any accessory supplied) and include the fiscal documentation as well as all the accessories and package insert, identification tags and original labels, if any, still attached to the product, not damaged and tampered, as well as fit to the intended use and without signs of wear or dirt. If not, withdrawal will not apply and FAST SRL will reserve the right to reject the returned goods.

For non-EU countries: FAST SRL has the right to deduct taxes/duties from the original amount to refund.

Furthermore, withdrawal is only applicable to the whole product. Hence, the withdrawal right cannot be exercised in relation to single product parts and/or accessories. Should the product fail to meet the original requirements of integrity and show signs of wear or damage for reasons not ascribable to FAST SRL, the customer will not be entitled to any refund.

Should the goods be impaired due to the product having been handled in a manner other than necessary to establish nature, characteristics and functioning, the refund sum will be decreased proportionally to the impairment. FAST SRL shall notify the customer about the above circumstance and smaller refund sum within 5 business days from receipt of the product and, should the refund have already been arranged, FAST SRL shall communicate the bank details to the customer for paying the amount due to the product impairment.

Should withdrawal have not been exercised in accordance with the applicable law, the contract will not automatically terminate and, accordingly, the customer will be entitled to no refund. FAST SRL shall notify the customer within 5 business days from receipt of the product and turn down the withdrawal request. In case the product had already been sent back to FAST SRL, it shall be kept at the latter’s premises available for the customer to collect it within 30 days and to pay for the collection costs. Should this not be the case, the product shall be held at FAST SRL.